Delivery & Returns Information
We offer the following forms of delivery during the checkout process, including:
- Royal Mail 1st & 2nd class signed for
- UPS Courier Next Working Day Service/ Saturday Deliveries
The choice of delivery offered will vary according to the weight of the order and the type of product. Some delivery services will not accept liquids for delivery.
We use UPS, as we believe they offer one of the best reliability records and excellent parcel tracking information, with predicted delivery time estimates.
At Vanilla Etc we aim to process and dispatch your order the same day providing your order is received by:
13:00 for UPS
2pm for Royal Mail Delivery
Any orders received after these times will be dispatched the Next Working Day.
NB: During Bank Holidays, there will be no collections or deliveries by UPS or Royal Mail.
UPS Courier service is a Next Working Day Delivery Service for orders placed before 1300hrs Monday to Thursday.
Orders placed on Fridays before 1300hrs, will be delivered the following Monday. With the exception being Bank Holidays.
Orders placed after 1300 on Fridays will not be collected until Monday, for delivery Tuesday.
If you fail to receive your products within 7 days, then please contact us immediately.
We can only accept returned orders if they are unopened, and the packaging is intact.
Postage for returned products will be returned at the customer’s expense and if they are returned in good condition within 10 working days of the original receipt, a credit will be issued minus costs of shipping. If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund.
If you have any problems or questions, please get in touch via email firstname.lastname@example.org or call the office on 01535 280021 and we will try our best to help you.