Delivery & Returns Information

There are various options offered for delivery during the checkout process, including:

  • Royal Mail 1st & 2nd class signed for
  • DPD Courier service & Parcelforce 24 & 48hr delivery

The choice of delivery offered will vary according to the weight of the order and the type of product, as some delivery services will not accept liquids for delivery.

DPD is our Courier of choice as from our experience they offer one of the best reliability records and excellent parcel tracking information with Predicted delivery time estimates.

At Vanilla Etc we aim to process and dispatch your order the same day – providing your order is received by 12 for courier delivery and 2pm for Royal Mail delivery. Any orders received after these times will be dispatched the next working day.

DPD Courier service is a Next Day Delivery Service on orders placed before 12 Monday to Thursday, orders placed on Friday before 12 will be delivered the following Monday.

Any orders placed after 12 on Fridays will not be collected until Monday for delivery Tuesday.

If you fail to receive your products within 7 days, then please contact us immediately.

Returns:

We can only accept returned orders if they are unopened, and the packaging is intact.

Postage for returned products will be returned at the customer’s expense and if they are returned in good condition within 10 working days of the original receipt, a credit will be issued minus costs of shipping. If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund.

If you have any problems or questions, please get in touch via email info@vanillaetc.com or call the office on 01535 280021 and we will try our best to help you.