Delivery Information

There are various options offered for delivery during the checkout process. The choices are between Royal Mail 1st & 2nd class and various Courier services. The choice of delivery offered will vary according to the weight of the order and the type of product as some delivery services will not accept liquids for delivery. The courier service by MyHermes is a 2-4-day service which is normally a 2-day delivery, providing your order is placed by 12am as the daily collection is around 1pm, if this collection is missed it will be dispatched the following day. For all other Courier delivery options, collection will generally be on the day following the day of your order for delivery normally the following day. These various delivery options have been chosen to offer what we feel represents the best value for money.

If you have any problems with the order process, please ring us on the main number 01535 280021 and we will try to help you.

At Vanilla etc we aim to process your order on the same day your monies clear into our accounts and providing your order is received by 12am for courier delivery and 4pm for Royal Mail delivery your order will be dispatched the same day. After these times orders will be dispatched the following morning. (Mon-Sat normally). Any orders placed on Saturdays or Sundays will be dispatched on Monday morning. We do not make any money on delivery charges, and prices quoted are the cost for us for the delivery plus any packaging materials costs.

If you fail to receive your products within 7 days then please contact us immediately