Delivery Information

There are various options offered for delivery during the checkout process. The choices are between Royal Mail 1st & 2nd class signed for, DHL Parcel  UK  Courier service & ParcelForce 24 & 48hr delivery. The choice of delivery offered will vary according to the weight of the order and the type of product as some delivery services will not accept liquids for delivery. We have chosen DHL Parcel UK Courier service as it is generally speaking a Next Day Service on orders placed Mon-Thur and orders placed on Friday  before 1pm will be delivered on a Monday, orders placed after 1pm will not be collected until the Monday for delivery Tues, also we feel they offer good value and they also send notification of an estimated time for delivery. These various delivery options have been chosen to offer what we feel represents the best value for money.

If you have any problems with the order process, please ring us on the main number 01535 280021 and we will try to help you.

At Vanilla etc we aim to process your order on the same day your monies clear into our accounts and providing your order is received by 1pm for courier delivery and 4pm for Royal Mail delivery your order will be dispatched the same day. After these times orders will be dispatched the following day Mon - Sat normally for Royal Mail dispatch and Mon - Friday for DHL Parcel UK dispatch. Any orders placed on Saturdays or Sundays will be dispatched on Monday . We do not make any money on delivery charges and prices quoted are the cost for us for the delivery plus any packaging materials costs.

If you fail to receive your products within 7 days then please contact us immediately