Where Free Delivery is quoted, this will either be by 2nd class Royal Mail or MyHermes Courier Delivery. As a general rule of thumb the lighter items will generally be sent by Royal Mail and items weighing more than 2Kg will be sent by MyHermes
For items that incur a delivery charge, there are various options offered during the checkout process. The choices are between Royal Mail 1st & 2nd class, MyHermes Courier service and on heavier items UK Mail Courier service. The choice of delivery offered will vary according to the weight of the order that you have placed. The courier service by MyHermes is a very cost effective option particularly on items weighing above 2Kg as Royal Mail prices on deliveries on parcels of 2Kg and above have now with the recent parcel size and weight option changes being made, have become very expensive. The MyHermes option is a 2-4-day service which is generally speaking a 2-day delivery, providing your order is placed by 12am as the daily collection is around 1pm, if this collection is missed it will be dispatched the following day. For the UK Mail Courier delivery option, this will be on a collection on the day following the day of your order for delivery normally the following day. These various different delivery options have been chosen to offer what we feel represents the best value for money.
If you have any problems with the order process please ring us on the main number 01535 280021 and we will try to help you.
At Vanilla etc we aim to process your order on the same day your monies clear into our accounts and providing your order is received by 12am for courier delivery and 4pm for Royal Mail delivery your order will be dispatched the same day. After these times orders will be dispatched the following morning. (Mon-Sat normally). Any orders placed on Saturdays or Sundays will be dispatched on Monday morning. We do not make any money on delivery charges, and prices quoted are the cost for us for the delivery plus any packaging materials costs.
If you fail to receive your products within 7 days then please contact us immediately