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Privacy Policy

PRIVACY & COOKIES POLICY

This Website is owned by Vanilla etc (hereafter “Company”), registered as a sole trader.

We take User privacy seriously and takes reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at http://www.vanillaetc.com, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing web site and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the web site.

For the purposes of the Data protection Act 1998, the Data Controller is Vanilla etc of 11 Barrows Lane, Keighley, West Yorkshire, BD20 6PT, (graham@vanillaetc.com).

What personally identifiable information does Vanilla etc collect and how is it used?

When you visit, register or order products or services on http://www.vanillaetc.com you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. Vanilla etc will not collect personally identifiable information from Users while they use the web site, unless they voluntarily provide it to us or authorize us to collect such information.

We do not store customers Credit Card Details.

Users may provide other information about themselves, in addition to the mandatory Personal Information (hereafter “Voluntary Information").

Vanilla etc may use or disclose User’s personally identifiable information to:
1. Operate and manage the Company web site;
2. Enable you to participate in interactive features of our service, when you choose to do so;
3. Provide products/services that have been requested by User;
4. Respond to other inquires or requests by User.
5. Provide User with information about specials, sales or new products or services that Vanilla etc will introduce in the future.
6. Its partners and/or vendors in order to fulfil orders from User.

In order to provide the best services to User, Vanilla etc may disclose User name on certain pages at http://www.vanillaetc.com. We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell User information to any 3rd-party not affiliated with Vanilla etc, without consent, except in connection with the sale or merger of Vanilla etc or the division responsible for such services provided.

Vanilla etc may also use such Voluntary Information for marketing its products and services to User unless User has ‘opted out’ of receiving such marketing information from us. User may ‘opt out’ by contacting Customer Service at graham@vanillaetc.com.

Vanilla etc may, from time to time, send or post surveys or requests for User Feedback in order to help us make our web site and services better. Any responses we receive from Users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Company, except that information provided in the Feedback/Comments areas.

Vanilla etc may, from time to time, send notices about special offers, promotions or contests. If User signs up to participate in any of these, we will collect User’s email address. If you are chosen for a promotion or as a winner in a contest, you give Vanilla etc permission to use your name, image and other information about you, for marketing purposes.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

What non-personally identifiable information does company collect and how is it used?

Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

Company may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our web site and services

Does Vanilla etc have a newsletter?

Vanilla etc regularly sends out a Newsletter via email (hereinafter "Newsletter") to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from Vanilla etc and about the upcoming week’s events or special promotions.

User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at graham@vanillaetc.com.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at graham@vanillaetc.com.

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does http://www.vanillaetc.com use cookies?

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of http://www.vanillaetc.com.

 

The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.

Cookie Type

Cookie File Names

Purpose

Active on this Site

More Information

Essential Site Cookies

Various

Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly.

No

n/a

Content Management System

_utma

_utmb

_utmc

_utmz

These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in an anonymous form, including the number of visits to this site, how you arrived at this site, and which pages you visited.

Yes

 

You can opt out of these cookies by visiting: http://tools.google.com/dlpage/gaoptout

Adverts

Various

Our advertisers may use cookies to serve you with adverts based on your previous search and web usage. These cookies are not used directly by

Vanilla etc.

Yes

You can visit http://www.youronlinechoices.com/uk/your-ad-choices for more information on how the information is used and how you can block them.

Site  Cookie Acceptance

Cookie tab-

Last-shown-time

Cookie tab - consent

These cookies are used to record if a user has accepted the use of cookies on this website

No

n/a

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Vanilla etc does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.

This Privacy Policy only covers the use of Cookies by Vanilla etc. It does not cover the use of Cookies by any other 3rd-party or advertisers.

Is my information private with company merchants and advertisers?

The Company web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a Privacy Policy that differs from that of Company. This Policy does not cover the Privacy Policies of other web sites. We urge Users to check the Privacy Policies of each web site that you may visit or interact with.

The only Voluntary Information that may be shared between Company and one of our partner web sites is that which pertains to information used in the furtherance of tracking an order and providing User with correct information regarding same.

Order information, including order numbers and amounts, may be available to Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. Company will not release this information to other parties unless you request it.

Company provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your Privacy regarding these advertisements, please refer to Google’s (or other third party) Privacy Policies.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

Vanilla etc requires that our advertisers and partners ensure the security of the data that Users provide to them, however, in the event of a breach of their security measures, User agrees that Company will not be liable for any losses or damages.

Vanilla etc limits access to personal information about Users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

May I see the information company collects about me?

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at graham@vanillaetc.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we may at our discretion waive this charge.

Can I Opt-out?

Vanilla etc gives Users the option to remove personally identifiable information from our list of active Users.

You may also choose to opt-out of certain communications from Vanilla etc, such as our Newsletter.

If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at graham@vanillaetc.com. We will respond within 48 hours.

Vanilla etc is not responsible for removing User’s personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the web site located?

Company web site is maintained in the United Kingdom. If User is located outside of the U.K., by using the web site, User authorizes the import of their information and its use, as specified in this Policy.

What is the minimum age to use this website

Use of http://www.vanillaetc.com and products/services are intended for persons who are eighteen (18) years or older, or business entities.

If proof comes to the attention of Vanilla etc that an individual User is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorization of their parents or legal guardian, Vanilla etc will immediately terminate such account.

Will there be changes to this Privacy Policy?

Vanilla etc reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Company.

Vanilla etc will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Company web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from the Home Page of the Company web site, under the link “Privacy Policy".

Spy ware

Vanilla etc never uses or installs spy ware on User computers, nor do we use spy ware to retrieve information from User computers.

Section Titles

The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.

Payment Partners

Vanilla etc accepts PayPal as a payment option, and all Users are subject to their individual terms of use, privacy policies and other legal requirements, which Users can review at the following links: http://www.paypal-marketing.co.uk/safetyadvice/ProtectionForBuyers.htm.
Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of payment partners.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to graham@vanillaetc.com.

What is the effective date of this privacy policy?

This Privacy Policy was last updated, and became effective, on 27/02/2013.